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Dispatch Agent with English Language, София град


Основна информация

Заглавие: Dispatch Agent with English Language
Местоположение: София град
Тип: Постоянен

Dispatch Agent with English Language

For one of our biggest clients and partners, leader in the field of Information Technologies, we are currently looking for a:

Dispatch Agent with English Language

Job specifics:

•Timely manages the service requests of customers through different access channels. Verifies the request details with the customers;
•Coordinates the resources in a proper manner to the client. Monitors the overall service event to its completion;
•Keeps customers informed on case development status. Provides information to solve customer problem for customer satisfaction;
•Timely elevates and/or escalates complex issues;

Profile requirements:

• Fluency in English
• Customer oriented, assertive and motivated to take charge of both customer engagement and problem resolution
• Excellent oral and written communications skills
• Capable of being self-managed, efficient and flexible
• Good computer literacy – (MS Office)

Our offer:
• Multinational corporate environment
• Excellent working conditions
• Regular working hours
• Opportunities for professional development

To apply for the position send your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1814/ 08.12.2014.

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