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Adecco - Services - Process Management

Process Management

Adecco Bulgaria is competent in managing IT, Business, and HR processes.

We have designed our outsourcing process to match our core competencies in HR, consulting, and project management.

Our Outsourcing process

Adecco Bulgaria provides consulting services across the "Service Delivery Continuum".

Adecco - Services - Process Management

IT Process Management

Adecco started operations in Bulgaria in 2005 as Ajilon Consulting and as the main partner of HP in creating the global solutions center in Bulgaria.
We have experience with projects in IT Operations where we are providing server and application support in a 24x7 environment with three levels of expertise: system administration, senior system administration, and deep technical support. Some of the technologies we support include Storage, Windows, UNIX, Mainframe, Database, Exchange, Lotus Notes, etc. We are supporting the IT Operations of our clients in English and German.

Adecco has quite extensive experience with end user support as well. The global service desk servicing HP clients employs already ~ 200 people, runs on a 24x7 schedule and provides 1st and 2nd levels of support to the end users in the following languages: English, German, French, Spanish, Italian, Russian, and Hungarian.

Adecco in Bulgaria also provides end user IT support to the Adecco UK users. The scope of this service includes UK business hours and English language support in 1st, 2nd level and IMAC support.

Business Process Management

Adecco has extensive experience with outsourcing of back office process including

We run a business process management project for Adecco UK as the scope of the service includes support in all of the areas described above, in English, and during UK business hours.

HR Process Management

Adecco is experiences in HR business processes consulting. Our consultants can assist you with:

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