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Customer Service Representative, София град


Job details

Job title: Customer Service Representative
Location: София град
Job type: Постоянен

Customer Service Representative

Today we are looking for a:

Customer Service Representative with English


• Process Fulfillment Operations requests – deliver accurate resolutions to customers within defined SLA of the customer’s request;
• Ensure responsive and consistent delivery of quality resolution. Respond to assigned customer requests within 1-2 business days;
• Develop and maintain solid understanding of supply chain flows, tools associated with the license key fulfillment processes. This includes, but it is not limited to, product structure, migration paths and the entitlement systems.;
• Resolve escalations within your business day as much as possible. Ensure positive customer experience for our piece of the value chain;
• Participate and/or in the root cause of fulfillment issues. Work with team leads and associated business partners to implement process changes to prevent recurrence.;
• Demonstrate thorough understanding of licensing and related processes.


• Knowledge of customer service;
• Communication skills;
• Very good English;
• MS Office applications;
• Business or economics education

What you will get?

• Competitive remuneration package;
• Opportunity to practice and further develop your skills;
• Opportunity to work in a dynamic team of professionals;
• Opportunity to work in a multi language team.

If you believe you meet the above-stated requirements, please apply by sending your CV in English to

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1814/ 08.12.2014.

To apply online, you will have to register in our system AdeccoWeb. If you don't have time to go through the registration process, please forward your CV to the email specified in the job offer or contact us directly.

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