Добавено на 2 months ago

Software Support Engineer

Населено мястоSofia grad, Sofia, Bulgaria PP Adecco



КатегорияIT and Telecommunications

Software Support Engineer

On behalf of our trusted client we are looking for a motivated and driven individual who can work on a high pace and dynamic environment. We are looking for individuals who are ready to collaborate, support team members while learning new skills in the process. Intelligence, drive, and problem-solving capability are required! In this role there are a variety of customers and opportunities to contribute. You will have the opportunity to work on and build skills in all aspects of large customer networks. You will be exposed to new challenges and new technologies.


In the role you will be involved in large-scale services on virtualized and cloud platforms using modern engineering practices. You will develop new skills over time learn new products and concepts.

• Virtualization with VMWare and AWS
• Monitoring tools like Elastic Search, Kibana, and Nagios
• Database technology like MongoDB, MySQL, and Oracle
• Cloud deployment technology like Ansible and Terraform
• Video technologies like HLS, DASH, MPEG
• Encryption technology like Widevine, Verimatrix
• Apps for IOS, Android, AppleTV, FireTV
• Microservices

Job Description:

• Providing technical support for advanced, large scale television and video services to System Admins and Network Engineers from Telecom Companies located through the world.
• Participate in the shared on-call responsibility with the rest of the support team. This job involves on call responsibility 24/7 to cover the time outside business hours with a frequency of about 1 week every 2 months
• Installing and maintaining lab systems to re-create customer problems and testing customer configurations in-house to help diagnose problems.
• Discuss and review issues and concepts with other support team members
• Support and assist Developers with discovery and information gathering
• Work closely with different stakeholders (Developers, Product Owners and Quality Assurance Engineers, etc)
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide technically accurate and complete solutions.
• Constantly seek to proactively identify opportunities for improvement in all processes, communication, and documentation.

Skills Required:

• Strong skills with Linux OS (Redhat variants preferred).
• Excellent written and verbal communication skills.
• Excellent analytical and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware).
• Willingness to accommodate for time differences between our offices and customers.
• Demonstrates flexibility and can adjust to changes in job assignments, priorities, unanticipated schedule changes, personnel or surroundings
• Is flexible to adjust schedule/plans for on-call, ticket and project deadlines. Puts forth extra effort when needed

Skills Preferred:

• 3+ years of experience in field services or technical support
• Basic scripting experience (e.g. bash, perl)
Knowledge of at least one of the following
• Web based client/server applications, especially WebLogic, Web Services, Nginx and Apache
• Experience supporting iOS and Android Apps
• IP networking, routing configuration and protocols.
• Oracle or Microsoft SQL RDBMS

If you recognize yourself in the description above, send us your CV in English today!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014


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