Добавено на 4 days ago

Lead Magento Technical Support Engineer

Населено мястоSofia grad, Sofia, Bulgaria PP Adecco

ПозицияManager

Дата2020-09-18

КатегорияIT and Telecommunications




Lead Magento Technical Support Engineer


The Lead Magento Tech Support Engineer will work as a key part of a team that defines and enhances a full Managed Services Offering (ie. Support, DevOps and working alongside Engineering) to implement the Magento practice within the company. The role will focus on delivering and maintaining usable, adoptable Software as a Service applications for the Magento e-commerce business of Isobar Commerce.

Requirements:
  • 4+ years of overall experience in delivering and/or supporting web applications, with strong focus on utilizing Magento Commerce Cloud and AWS
  • Demonstrated experience in the configuration and management of NGINX, Apache, Elasticsearch, GlusterFS, Galera, MySQL, RabbitMQ, Varnish and REDIS
  • Experience working with Adobe/Magento Support – incl implementation and utilization of best-practices, process definition and ability to work on challenging high severity incidents affecting live platform usage
  • Good understanding of the Magento technology stack and associated products (e.g. Newrelic, Fastly CDN, etc.) and how this interacts with the Release Management processes
  • Experience of Magento third party extensions and other interfaces
  • Very good verbal and written English


Responsibilities:
  • Takes responsibility for the website development, maintenance and the migration to a newer Magento versions
  • Utilize Magento's code structure understanding and extension architecture to develop sound technical strategies for building a high-performing ecommerce site
  • Interfacing and configuration of other 3rd party systems: incl payment gateways, ERP, etc.
  • Work closely with Technical Support team to achieve high customer satisfaction and troubleshoot operational issues in real time
  • Use own abilities to extend existing troubleshooting knowledge and help in building new tools for comprehensive system health monitoring
  • Contribute to documentation including screen samples, inline text and other
  • If you feel that your profile meets the requirements and you are looking forward to shape the team practices with Adobe/Magento solutions you will be welcomed to a highly experienced team, operating on ITIL best practices and dealing with world class ecommerce retail businesses. You’ll work side by side with colleagues motivated to adopt this great technology in our services portfolio.


Benefits:
  • Challenging job in premium professional environment, using modern practices and technologies
  • Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment in a fast growing organization
  • Attractive compensation package with social benefits - competitive salary, flexible bonus scheme, company sponsored activities
  • 25 days paid vacation and work-life balance
  • Flexible benefits package, based on your individual preferences
  • The chance to progress with highly motivated, young and skilled co-workers
  • Opportunity to stay current with technologies and advancements in the field with a renowned brand in the e-commerce industry
  • A friendly and non-conflict working environment with fun and quality recreation time
  • All applications will be treated with strict confidentiality.

If you recognize yourself in the description above, send us your CV today! 
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment #1814 from 08.12.2014.