Добавено на 3 months ago

Transition Manager

Населено мястоOblast Sofia, Bulgaria

Нивo на позициятаManager

Дата на добавяне2021-06-04

ИндустрияCall Centre and Customer Service

Transition Manager

The Adecco Group is the world's leading provider of workforce solutions. With more than 33,000 employees and around 5,100 branches in 60 countries and territories around the world, we offer a wide variety of services, connecting approximately 700,000 associates with our clients every day.

For one of our trusted clients - one of the fortune 100 Oil & Gas and chemical manufacturer, we are looking for Transition Manager.

Main Responsibilities:

•    Work with cross-functional teams (may include end client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions and plan for process transitions or migrations;
•    Conduct due diligence/ feasibility related activities at client site and be able to comprehend business related activities of the client and then document these in the form of a due diligence report along with recommendations and next steps;
•    Ensure adherence to project plans, documentation requirements and project timelines;
•    Liaise with business lines and functions (operations, HR, Learning and Development, Operations, Risk & Compliance, Information Security, Planning &MI and IT) on training, recruitment and system requirements for projects;
•    Track project implementation, risks and concerns and publish periodic status updates and reports;
•    Assist Programme Manager(s) with project status updates for medium to large scale process transition or migration project plans;
•     Resolve project related issues as well as look to provide relevant solution;
•    Facilitate negotiations of service level agreements and KPIs between teams, the end-client and business lines and functions, owning them till the transition or migration is completed;
•    Publish detailed plan for the team on project implementation, quality, risks and concerns;
•    Participate in documentation of various Bid related activities;
•    Contribute in improving current practices of the Projects team and be able to participate diligently in any internal related projects;
•    Work towards improving stakeholder relationships and ensure that stakeholder/ customer satisfaction scores are high;


•    Excellent knowledge of MS Office applications and advanced excel;
•   Fluent English and Italian/Russian or French
•    5 +years of experience in managing similar large scale projects and senior stakeholders for a Finance process preferably for a BPO;
•    Accounting Graduates with preferably PGDBM/ MBA (Finance)
•    Experience with project management tools;
•    Prior experience working with process mining tools;
•    Excellent communicator, as the role requires extensive interaction with the clients;
•    Strong Project Management skills, as most migrations are complex projects that require expert management skills;
•    Comfortable in working in a cross-cultural environment, as most often, the donor teams are based overseas;
•    Very good understanding of the existing processes and technologies;
•    Strong experience working in all project / Transition life-cycles;
•    Strong People and Client Management Skill;
•    Creative/innovative: proposes system improvements and offers alternative solutions to the different problems that may appear and proactively seeks solutions to improve processes and applications;
•    Ability to anticipate issues and formulate remedial actions;

If you have found yourself in the description above, we encourage you to apply with a CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014