Добавено на 6 months ago

Customer Experience Manager with English and Italian\Russian\French

Населено мястоSofia grad, Bulgaria

Нивo на позициятаManager

Дата на добавяне2021-03-19

ИндустрияCall Centre and Customer Service




Customer Experience Manager with English and Italian\Russian\French



The Adecco Group is the world's leading provider of workforce solutions. With more than 33,000 employees and around 5,100 branches in 60 countries and territories around the world, we offer a wide variety of services, connecting approximately 700,000 associates with our clients every day.
For one of our trusted clients - one of the fortune 100 Oil & Gas and chemical manufacturer, we are looking for Customer Experience Manager with English and Italian\Russian\French.
Main Responsibilities:


•    Work with clients sales team and other functions and continually offer input to innovate processes, systems, organization and culture to enhance end customer experience;
•    Develop and manage the back office processes and tracking systems required to support and execute prompt and effective implementation of new client programs;
•    Manage performance of OTC Customer Service Function and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPI’s);
•    Provide leadership and assume responsibility for key support services including, but not limited
•    to contact center support, training, procurement support services and production support
•    services;
•    Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project;

Requirements:

•    7 + years of experience in  in developing, executing, and continually improving client facing operational strategies and back office processes;
•    Fluent English and Italian/French/Russian;
•    Excellent communication abilities;
•    Good listening and comprehension abilities;
•    Ability to effectively communicate and negotiate with customers and provide timely resolution;
•    Good analytical skills and problem solving abilities ;
•    Computer literacy to include advanced capabilities in tools such as Visio, Excel, pivot tables, and
•    other web-based applications;    
•    Graduates with  PGDBM/ MBA preferably

If you have found yourself in the description above, we encourage you to apply with a CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014