Добавено на 3 months ago

Orders and Requests Specialist with Portuguese

Населено мястоSofia grad, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2021-06-03

ИндустрияCall Centre and Customer Service

Orders and Requests Specialist with Portuguese

BIC is a corporation based in Clichy, France and a world leader in stationery, lighters and shavers. For more than 75 years, BIC has honored the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.

As a recruitment partner of BIC, we are looking for Orders & Requests Specialists to join its Shared Services Center in Sofia. As an Orders and Requests Specialist you will be part of an international team that supports the business processes on a global level. You will be responsible for the smooth execution of orders, administrating all details in the system and act as a point of contact for business clients inquiries..

Main Responsibilities:

·       Proceed key orders accurately and on-time with regard to internal procedures
·       Management of complaint handling cases and appropriate follow through
·       Process and follow-up customer inquiries related to its scope
·       Acknowledging and resolving customer complaints
·       Contact customers on appropriate communication channel (phone, e-mail, chat, …) as needed


·       High School Degree (University education is desired)
·       Previous experience within an international company
·       Fluent Portuguese and English
·       Experience with ERP will be an advantage
·       Good communication skills
·       Customer service orientation and attention to details
·       Ability to work in teams, with deadlines and time pressure

If you want to be part of this unique atmosphere of mutual respect and professional ambition, we are looking forward to receiving your CV in English today!


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014