Добавено на 5 days ago

Orders and Requests Specialist with Polish / German OR Romanian

Населено мястоSofia grad, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2021-09-23

ИндустрияCall Centre and Customer Service

Orders and Requests Specialist with Polish / German OR Romanian

BIC is a corporation based in Clichy, France and a world leader in stationery, lighters and shavers. For more than 75 years, BIC has honored the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.
As a recruitment partner of BIC, we are looking for Orders and Requests Specialists to join its Shared Services Center in Sofia.
You will have a chance to be part of an international team that supports the business processes on a global level. Responsible for the smooth execution of orders, administrating all details in the system and act as a point of contact for business clients inquiries.

Main Responsibilities:
  • Processing orders, product requests, supply and delivery specifics timely and accurately with regard to internal procedures and service level targets
  • Acting as a primary contact for customers
  • Managing complaint cases and appropriate follow through
  • Process and follow-up customer inquiries
  • Acknowledging and resolving customer complaints

  • High school degree (University education is desired)
  • Previous experience within an international company
  • Fluent English plus one of the following languages: Fluent French / Polish / German OR Romanian
  • Experience with ERP system will be an advantage
  • Team player with strong communication skills
  • Customer service orientation

If you want to be part of this unique atmosphere of mutual respect and professional ambition, we are looking forward to receiving your CV in English today!


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014