Добавено на 1 week ago

IT Desktop Support Administrator

Населено мястоSofia grad, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2022-01-14

ИндустрияIT and Telecommunications




IT Desktop Support Administrator


Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.

On behalf of our client, an international consulting company in the outsourcing and consulting sector, we are looking for:
IT Desktop Support Administrator

IT Desktop Support Administrator

Required Skill Set:    

•    Knowledge on ITIL concepts, MCSE;
•    Support end users compute (Laptop / Desktop);
•    Support Servers;
•    Basis L1 Network support;
•    EUC compliance management;
•    Active direct – Azure / On prem;
•    AD group / OU management – compliance / group policies ;
•    Access management (ID creation / Deletion ..etc);
•    Asset management.

Desired Competencies:

•    Creating, modifying, deploying images for different laptop models.
•    Desktop Support: Knowledge of RFS, encryption (DES/EPO), ESM, SATA-SSD disks. Experience on troubleshooting OS issue, memory dumps, recovery, restoration, application upgrade/Downgrade, IE compatibility issues. 
•    Knowledge of patch management, monitoring, live motion of virtual servers, Hyper V concept. 
•    Configuring and managing backups along with restoration. Knowledge of backup types, policies, retention media type, tape libraries, tapes. 
•    Hands-on experience on server backups (DHCP, Print, DNS, WSUS, etc), VERITAS tool management. 
•    Basic L1 support for network, Rack and Mount devices.

Daily Responsibilities: 

Provide local support to users in case there is a hardware or a software issue:

•    Initial installation and setup of the computer.
•    Support MS office applications.
•    Laptop encryption support (encryption, decryption, investigate encryption failures, etc.).
•    OS patch follow-up (investigate failed Windows updates, force updates, etc.).
•    Reset AD passwords, unlock accounts.
•    Grant / revoke logical access in Active Directory.
•    Ensure the compliance of security applications (Anti Virus, etc.).
•    Support video conferences (help the user to join the conference).
•    Assembling / disassembling PCs and laptops.
•    Windows system administration which includes Windows 2008/2012/2016 MS Active directory configurations and issues, DNS issues, DHCP issues, Group policy configurations and management.

We offer you:

•    Excellent opportunities for professional and career growth in international company.
•    Attractive remuneration package.
•    Professional, positive, and team-oriented working environment.

If you are interested in our offer and meet all the requirements, please send your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment №1814 from 08.12.2014