Добавено на 2 months ago

Sea Logistics Customer Care Expert

Населено мястоOblast Sofia, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2022-06-09

ИндустрияTransportation and Logistics

Sea Logistics Customer Care Expert

We at Adecco believe that a better working environment contributes to a better life. Our expert consultants take time to match your skills and personality to the right company, ensuring the best fit for you.
For one of our trusted clients – leader in the logistics worldwide with over 130 years history, we are looking for Sea Logistics Customer Care Expert to join their team.

Main Responsibilities:
  • Customer Care: Pro-actively advise and consult customers to ensure satisfaction; 
  • Shipment Management: Qualification and entry of customer orders into the operational system;
  • Complaint Management: to register customer complaints, finding the reasons and avoid further appearance;
  • Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band;
  • Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; 
  • Customer Data Management: Maintenance and integration of customer data in the KN systems 
  • Operational Customer Relationship Management: knowledge exchange with the sale; 
  • Reporting (creating, refining and reviewing reports)

  • Experience in Sea Logistics 1-2 years
  • Analytical & Organizing skills
  • Communication & Conflict resolution skills
  • Decision making & Problem-solving skills     
  • Time Management
  • English: Intermediate

Company offers:
  • Competitive remuneration with amazing bonus system;
  • Additional health care;
  • Food vouchers;
  • Opportunity to be part of a worldwide known company.  

If you recognize yourself in the description, please send your resume in English.
Only suitable candidates will be contacted.
All applications will be treated in strict confidentiality.
Adecco Bulgaria has Recruitment license № 1814 / 08.12.2014