IT Service Delivery Lead – EMEA

The Adecco Group is the world's leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients – leading employers from various industries. But our goal goes beyond just finding new jobs for the people – our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

For one of our trusted clients, we are looking for IT Service Delivery Lead – EMEA

Accountabilities:

• Technology Operations for Europe Operating Unit under ITIL Functions – Event, Incident, Problem and Change management, and Service Requests
• Be responsible for Service delivery of IT Services – Network, End User Compute and Mobility, Enterprise Apps (M365 suite) and Virtual/Hybrid Events with Unified Communication technology
• Proactively identify opportunities to add value to the Europe OU business unit through an understanding of how IT end user & collaboration tools can simplify and speed up work (specially Microsoft M365 stack and Power Platforms etc.)
• Training end users on Digital Tools and drive adoption
• VIP Support and Escalation management
• Provide routine engagement to Europe OU departments like Finance, HR, Public Affairs & Communications, Marketing etc.
• Managing IT Service delivery by the technology services vendors and partners as per defined SLA’s and standards
• Driving service improvement plans on ongoing basis including through management escalation.

Projects

• Deliver Local, Regional and Global Projects for IT Infrastructure backend operations or end user facing digital product rollouts and adoption.
• Drive PoC, Pilot test and fact findings for new technology implementation or Changes.
• Identify local initiatives, run them through regional PMO process and lead projects/deployments as appropriate
• Track and report delivered benefits of the projects implemented.

Experience

• Minimum of bachelor’s degree in IT / related field
• 6+ years solid industry experience working with Tech Infrastructure, End user Computing, IT Service Delivery, Operations and Project management
• Hands on expertise with Microsoft Desktop, O365 Collaboration and Storage products, M365 Digital Tools, Video Conferencing (Virtual and Hybrid event handling) and Networking Tools
• Experience managing Managed service partners specially for Service Desk, Core Infra services (Server and Networking) and IT Product Vendors
• Strong communication skills in English
• Good working knowledge in ITIL /ITSM. Certification is preferred but not mandatory
• Other related IT Vendor Certification like Microsoft, Azure etc.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment № 1814 from 08.12.2014.