Добавено на 1 year ago
Technical Engineer Level 2
Населено мястоSofia grad, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2023-02-28
ИндустрияEngineering and Technical
Technical Engineer Level 2
The Adecco Group is the world's leading provider of workforce solutions. With more than 33,000 employees and around 5,100 branches in 60 countries and territories around the world, we offer a wide variety of services, connecting approximately 700,000 associates with our clients every day.
On behalf of one of our most trusted partners, an international company, we are currently looking for a talented Technical Engineer Level 2 who can resolve complex technical cases.
Role overview:
As a second level Technical Engineer you will work with corporate clients only. You will maintain communication via email and remote support screen sharing, no incoming calls. To resolve software issues, to collaborate with colleagues, technical leads, high-level engineering teams, and other product teams to continuously improve and deliver exceptional service. This role is expected to take cases escalated by clients and/or Level 1 Technical Engineers.
Responsibilities:
• Communicate with corporate clients/ system administrators/solution integrators via email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce the issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with client commitments, prescribed protocols, and processes.
Requirements:
• 1 – 3 years of technical and customer support experience are required.
• Familiarity with different/ any ERP systems, and/ or CRM would be a strong plus
• Proficiency in English
• Troubleshooting and problem-solving skills
• Experience with any ticketing system would be an advantage.
• Good communication skills and creative mindset
• Higher-level technical education is preferred.
The company offers:
• Excellent remuneration package
• Professional development and certification programs
• Career development opportunity
• Home office policy
• Additional benefits package
If you like being a part of a global team, you are passionate about technology and have problem- solving skills, do not hesitate to apply by sending your CV in English now.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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