Добавено на 2 weeks ago
Customer Account Representative
Населено мястоSofia grad, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2024-04-18
ИндустрияCall Centre and Customer Service
Customer Account Representative
As a global leader in HR services, we are aware that traditional patterns of employment will continue to evolve in the years to come.
We, therefore, encourage present and future generations to see change as an opportunity in its multiple forms.
We invite people to accept tomorrow’s challenges with confidence and to join us in shaping the future of the workplace.
Currently, for one of our trusted clients, we are looking for Customer Account Representative to join them in Sofia.
Responsibilities:
• Answering inbound phone calls and performed email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, billing, and changes to orders
• Serving as liaison between the client and other internal departments
• Performs data entry into CRM
• Provides status updates and additional information to company customers
• Escalates to senior management when necessary
Requirements:
• Fluency in English – written and spoken
• 2 years of related previous experience on a similar role
• Strong written and verbal communication and the ability to effectively negotiate
• Ability to effectively use CRM, Excel/Sheets, and PowerPoint/Slides
• Multitasking and teamwork abilities
• Strong time management skills
• Willingness to work in US working hours
The company offers:
• Competitive base salary
• Additional social benefits
• Seminars and team events
• Great office location
• Teambuilding events
If you are interested and would like to learn more send us your CV in English today.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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