Добавено на 3 weeks ago
OTC Team Lead with German
Населено мястоOblast Sofia, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2025-01-30
ИндустрияCall Centre and Customer Service
OTC Team Lead with German
The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!
For one of our most trusted clients, we are looking for specialist to join their international team and be part of it as OTC Team Lead with German.
Responsibilities:
• Coordinate and manage day-to-day activities across the team;
• Develop and execute operational strategies for achievement of team objectives;
• Develop team members through regular feedback sessions;
• Set efficient communication with Operations Manager/Operation Lead and peers;
• Drive and motivate team members to develop professional interest and involvement into work activities and to deliver monthly/quarterly targets and SLAs;
• Identify, propose, and enable transformation opportunities and also coordinate their implementation;
• Maintain robust management & escalation process;
• Build and develop strong relationship with the Client.
Requirements:
• High School Diploma / (GED) / Secondary School GCSE or equivalent;
• Fluent in English and German language (both written and verbal);
• Applicants with excellent analytical and problem-solving skills;
• Individuals driven by team’s success;
• Leaders with ability to deliver on commitments and within required deadlines;
• Team players with strong target customer care focus;
• Candidates with strong organizational abilities and structure in the daily routine, resilience under pressure and ability to quickly adapt to unforeseen work demands;
• Ability to work on own initiative;
• Strong communication skills;
• Effective delegation;
• Strong understanding of people management, demonstrated personal investment in developing skills in this particular area;
• Enhanced follow up & monitoring capabilities;
• Ability to manage team, performance, and work integrity;
• Financial & commercial awareness / good numerical skills;
• Proven PC literacy (Excel, PPT).
The company offers:
• Hybrid working environment;
• Opportunities for personal and professional growth;
• Competitive remuneration and benefits package;
• Medical insurance, food vouchers, free parking, sport card and corporate discounts.
If you're a motivated individual eager to launch your career in finance or gain more valuable hands-on experience and become a part of a great team of professionals, we invite you to apply for the role!
We are looking forward to receiving your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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