RTR Team Lead

The Adecco Group is the world’s leading provider of human resource solutions and a Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

For one of our most valued clients, we are seeking an RTR Team Lead. In this role, the person will lead and develop a team of 10-15 members, managing their performance and ensuring customer expectations are met. They will also drive continuous improvement initiatives and support process transitions within the RTR area.

Key Responsibilities:

• Lead and develop a team of 10-15 members, representing their interests in management forums.
• Manage team resources based on skills, workload, and availability.
• Ensure team performance meets SLAs, KPIs, and customer expectations.
• Identify and implement continuous improvement initiatives.
• Provide support for improvement projects and process transitions.
• Address and resolve employee inquiries with in-depth functional knowledge.
• Build strong relationships with Business Analysts and local customers.
• Act as the first escalation point for process-related issues.
• Drive a customer-centric culture and service delivery.
• Provide accurate and timely reporting according to agreed schedules.

Qualifications:

• Master’s degree in finance or business is required.
• At least 5 years of experience, including 1-2 years in a supervisory role within RTR, ideally in a SSC/BPO environment.
• Solid experience in RTR operations.
• Experience handling both simple and complex queries.
• Strong understanding of internal controls and risk management practices.
• Excellent customer service and interpersonal skills.
• Strong analytical, problem-solving, and organizational abilities.
• Capable of working under pressure and meeting tight deadlines.
• Knowledge of RPA and ERP/Cloud solutions is an advantage.
• Proficiency in both written and spoken English is required.
• A global perspective and international mindset are essential.

The company offers:

• Competitive compensation package.
• Health insurance with dental coverage, plus an Employee Assistance Program for counseling and support.
• Food vouchers.
• 25 days of paid vacation and company events.
• Transportation allowance.
• Access to ongoing learning and career growth through online courses.

Does this sound like your next career move? If yes, apply today and send your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014