Добавено на 2 months ago

Technical Support Representative

Населено мястоSofia grad, Sofia, Bulgaria PP Adecco

ПозицияSpecialist

Дата2020-07-06

КатегорияIT and Telecommunications




Technical Support Representative


Our client is a Software-as-a-Service (SaaS)  company and a leading ecommerce management system dedicated to helping online retailers meet the challenges of multichannel selling through synchronization, simplification and automation. The company is based in USA with additional offices in Sofia. 
On their behalf we are looking for a motivated and enthusiastic individual for the role of Technical Support who will work with our client’s clients that need assistance with technical problems and support them to successfully use our solutions.


KEY RESPONSIBILITIES

•    Provide timely support to clients regarding technical issues through written communication or phone
•    Work with clients to fully understand their needs, troubleshoot issues they encounter while using the software and provide actionable steps and real time resolution to their problem. This includes but is not limited to: errors, bugs, advising on tools and options to accomplish their goals, assistance with integrating new functionality.
•    Provide updates to clients regarding progress and completion of issues.
•    Learn the software, and remain up to date on the latest changes and enhancements.
•    Analyze and report product malfunctions.
•    Research and troubleshoot technical support issues for client, and open tickets for developers when necessary.
•    Act as a liaison between clients and developers to resolve issues.
•    Work with colleagues to troubleshoot when necessary and proactively share relevant information that may impact SellerCloud clients.


Requirements

The position of Technical Support Specialist is the right fit for anyone looking to work in a dynamic, fast-paced environment and who is comfortable working with software programs and providing solutions for clients. 

The ideal candidate would have: 

•    Strong professional communication skills with fluency in written and spoken English
•    Be enthusiastic, motivated, and have the desire to quickly learn about our products.
•    Be willing to take responsibility and accountability for issues
•    Commitment to ensuring customer success 
•    Analytical and problem-solving skills. 
•    Strong organizational and time management skills.
•    Availability to work a 16:00 - 00:00 schedule Monday-Friday
•    Basic knowledge of MS Office Suite
•    Past experience in customer service and/or technical support or ecommerce is preferred




Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1814 from 08.12.2014