Добавено на 6 days ago

Magento Technical Support Analyst

Населено мястоSofia grad, Sofia, Bulgaria PP Adecco

ПозицияSpecialist

Дата2020-09-14

КатегорияIT and Telecommunications




Magento Technical Support Analyst


The Magento Technical Support Analyst will work as a key part of a team that defines and enhances a full Managed Services Offering (ie. Support, DevOps and working alongside Engineering) to implement the Magento practice within the company. The role will focus on supporting and maintaining Magento e-commerce solutions for Isobar Commerce clients.

Requirements:
  • 2+ years of overall experience in supporting Magento webstore solutions.
  • Demonstrated experience in the incidents troubleshooting and SLA adherence
  • Experience working with Adobe/Magento Support – incl following of best-practices, processes and ability to work on high severity incidents affecting live platform usage
  • Good understanding of the Magento technology stack and associated products (e.g. Newrelic, Fastly CDN, etc.) and how this interacts with the Release Management processes
  • Experience of Magento third party extensions support
  • Very good verbal and written English


Responsibilities:
  • Takes responsibility for incident management and service requests on Magento Commerce Cloud platform
  • Interface troubleshooting and configuration of other 3rd party systems: incl payment gateways, ERP, etc.
  • Work closely with Technical Support team to achieve high customer satisfaction and troubleshoot operational issues
  • Use own abilities to extend existing troubleshooting knowledge and help in implementing new tools for comprehensive system health monitoring
  • Contribute to documentation including screen samples, inline text and other
  • If you feel that your profile meets the requirements and you are looking forward to take big part of our team practice with Adobe/Magento solutions you will be welcomed to a highly experienced team, operating on ITIL best practices and dealing with world class ecommerce retail businesses. You’ll work side by side with colleagues motivated to adopt this great technology in our services portfolio


Benefits:
  • Challenging job in premium professional environment, using modern practices and technologies
  • Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment in a fast growing organization
  • Attractive compensation package with social benefits - competitive salary, flexible bonus scheme, company sponsored activities
  • 25 days paid vacation and work-life balance
  • Flexible benefits package, based on your individual preferences
  • The chance to progress with highly motivated, young and skilled co-workers
  • Opportunity to stay current with technologies and advancements in the field with a renowned brand in the e-commerce industry
  • A friendly and non-conflict working environment with fun and quality recreation time


If you recognize yourself in the description above, send us your CV today! 
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment #1814 from 08.12.2014.
 

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