Добавено на 1 month ago

Senior Customer Inquiry Specialist with Dutch

Населено мястоOblast Sofia, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2021-03-25

ИндустрияIT and Telecommunications




Senior Customer Inquiry Specialist with Dutch


Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches, with 34,000 full-time employees in over 60 countries and territories around the world.
For one of our trusted clients, we are currently looking for Senior Customer Inquiry Specialist with Dutch.
Main Tasks:
  • Attend customer calls, emails, chat
  • Attend customer requests for price quotations, product availability, order status, account status and outstanding payments
  • Communicate with colleagues from Order management, collections, dispute and cash application to resolve customer inquiries.
  • Report out daily performance and update all performance logs
  • Prepare daily and monthly SLA/KPI reports (performance and business metrics)
  • Be the Subject Matter Expert for the team and provide guidance
  • Assist team with process update, exception handling and facilitate the trainings
  • Identify process improvements and automation opportunities
  • Provide performance updates to team lead and management​​​​​​​

Skills:
  • Master’s degree preferably in Economics/Finance
  • 2-3 years of customer service experience
  • Fluent level of Dutch (B2/C1);
  • Very good level of English (at least B2);
  • ERP Experience – SAP is a plus
  • Excellent communication skills
  • Ability to effectively communicate and negotiate with customers and provide timely resolution
  • Good team player
  • Good analytical skills and problem-solving skills

If this position sounds like interesting and challenging opportunity, apply now by sending us your CV in English.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment №1814 from 08.12.2014