Добавено на 2 weeks ago

Application Support Team Lead

Населено мястоOblast Varna, Bulgaria

Нивo на позициятаManager

Дата на добавяне2021-04-05

ИндустрияIT and Telecommunications




Application Support Team Lead


Adecco is a Fortune Global 500 company and the global leader in HR services.
The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world. 

On behalf of our trusted client, we are looking for:

Application Support Team Lead

Position overview:
To lead and provide high quality operational and technical application and systems support to the company’s Global customers and internal business functions. Owner of the Incident Management process, ensuring business goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence.

Key Tasks and Responsibilities:

• Lead and prioritize the Application Support team’s workload
• Manage and Own the Incident Management Process
• Develop, co-ordinate and promote the effective functioning of incident management activities across the company’s support teams
• Contribute to the planning of application/infrastructure releases and configuration changes
• To examine potential areas for Service Improvement and raise proposals
• Provide technical leadership
• Provide input to application/infrastructure scalability
• Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application monitoring, performance tuning, and testing
• Provide input to administering and maintaining all production and internal environments
• Provide input to the implementation, backup, and roll-back plans
• Act as a technical resource for internal and external projects
• Ensure there are robust procedures and processes within the application support function remit
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
• To examine potential areas for Service Improvement and raise proposals with the Service Manager
• Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service
• Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems

Requirements:

• Experience leading technical support teams
• 2+ years’ experience in a hands-on application support lead/manager role
• Extensive problem solving and debugging skills
• Ability to independently apply production upgrades and support the products and technologies
• Experience in providing services to agreed SLA’s and OLA’s
• Experienced in Problem and Incident Management
• Experience with working in an ITIL environment
• Excellent interpersonal and communication skills
• Experience with SQL, Multi-tier Cloud infrastructure
• Visual Studio knowledge
• C# programming knowledge
• Experience with Microsoft Azure

Our client offers:

• Full-time permanent employment contract;
• Attractive remuneration package and additional social package;
• Standard working hours /Monday – Friday/;
• Pleasant working atmosphere and team of professionals;

If you meet all the requirements and are interested in our offer, please send your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment №1814 from 08.12.2014
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