Добавено на 1 month ago

General manager - hotel

Населено мястоOblast Blagoevgrad, Bulgaria

Нивo на позициятаManager

Дата на добавяне2021-05-10

ИндустрияLeisure and Tourism

General manager - hotel

The Hotel manager will be responsible for managing the whole hotel management team and overall hotel targets to deliver an excellent guest experience.


• Plan activities and allocate responsibilities to achieve the most efficient operating model;

• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget;

• Act as key person of reference for employees and clients as well as external vendors;

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives;

• Develop and implement a marketing strategy to promote the hotel’s services. Deliver hotel budget goals and set other short and long-term strategic goals for the property;

• Strong understanding of P&L statements and the ability to react with impactful strategies;

• Closely monitor the hotels business reports on a daily basis and take decisions accordingly;

• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Innovative sales practices and yield management programs.

• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).

• Effectively Manage people;

• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.

• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.;

• Inspect facilities regularly and enforce strict compliance with health and safety standards;

• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards;

• Lead all key property issues including capital projects, customer service and refurbishment.

Requirеd competencies:

• Proven experience as Hotel Manager or relevant role;

• Fluency in English; knowledge of Bulgarian and other languages is a plus

• Understanding of all hotel management best practices and relevant laws and guidelines;

• Working knowledge of MS Office; knowledge of hotel management software is an advantage;

• Excellent customer service skills as well as a business mindset;

• Demonstrable aptitude in decision-making and problem-solving;

• Reliable with an ability to multi-task and work well under pressure;

• Team player and an effective leader with outstanding, management skills and extensive hands-on experience;

• Degree in Business Administration, Hotel/Hospitality Management or relevant field.

The offer includes:

• Attractive salary and permanent contract

• Accommodation, food, car and what is needed to feel good

• Work in a dynamic and fast-paced company with a team of high professionals

• Friendly environment, challenging projects and development 

• Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities
If you recognize yourself in the description above, send us your CV in English! We are looking forward helping you to find your professional challenge.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014