Добавено на 1 week ago

Orders and Requests Specialist with French, German, Romanian, Russian OR Polish

Населено мястоSofia grad, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2021-04-28

ИндустрияSales and Retail




Orders and Requests Specialist with French, German, Romanian, Russian OR Polish


BIC is a corporation based in Clichy, France and a world leader in stationery, lighters and shavers. For more than 75 years, BIC has honored the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.

As a recruitment partner of BIC, we are looking for Orders & Requests Specialists to join its Shared Services Center in Sofia. The roles are part of temporary assigned team for 6 months with option for extension.

As an Orders and Requests Specialist you will be part of an international team that supports the business processes on a global level. You will be responsible for the smooth execution of orders and act as a point of contact for customer inquiries. 

Main Responsibilities:

·       Proceed key orders accurately and on-time with regard to internal procedures
·       Management of complaint handling cases and appropriate follow through
·       Process and follow-up customer inquiries related to its scope
·       Acknowledging and resolving customer complaints
·       Contact customers on appropriate communication channel (phone, e-mail, chat, …) as needed

Requirements:

·       High School Degree (University education is desired)
·       Experience in a similar role within an international company
·       Fluent English plus one of the following languages: French / German / Romanian / Russian OR Polish 
·       Experience with ERP will be an advantage
·       Good communication skills
·       Customer service orientation and attention to details
·       Ability to work in teams, with deadlines and time pressure
·       Willingness to work on a temporary position - 6 months fixed term contract (option to be extended could be revealed)

If you want to be part of this unique atmosphere of mutual respect and professional ambition, we are looking forward to receiving your CV in English today!

YOU ARE WELCOMED TO BICWORLD!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014