Добавено на 1 week ago

Service delivery engineer

Населено мястоSofia grad, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2021-07-23

ИндустрияIT and Telecommunications




Service delivery engineer


Our client is a Managed Service and IT hosting provider for complex and critical applications with 20+ years of experience.
They monitor, guard, and manage IT platforms and their associated applications 24h x 365 days.
They are an currently within the Top 10 Enterprise hosting companies in Europe, ambitious to become the European leader in its field. For their Bulgarian office they are looking for a Service delivery engineer.
What you will do as a Service delivery engineer: 
  • Actively monitor customer’s infrastructure (servers, networks, storage, load balancers, databases) and respond to critical issues in a quick and efficient way
  • Troubleshoot technical issues to restore the availability
  • Plan, execute, and/or participate in technical migrations and maintenances
  • Clear communication with customers (about requests, incidents & maintenances) through our ticketing system
  • Work together with and escalate more technical issues towards colleagues from Bulgaria and Belgium
  • Provide clear communication and reporting about what happened during your shift, hereby ensuring proper and timely follow-up by your colleagues

Required and desired skills & qualifications:
  • At least 2 years of experience in a system administrator position or similar
  • Fluent English
  • Good communication skills
  • A team player who can work independently as well
  • Someone who is willing to work on 12-hour shifts (day and/or night, some flexibility required) (between 11 and 13 shifts per month)
  • Experience in an SSC is a plus
  • Advanced knowledge in Windows and Debian Linux (must-have)
  • Git (must-have)
  • VMWare virtualization (must-have)
  • Public cloud technologies (AWS & Azure) (would be a plus)
  • Experience with AWS Terraform would be considered a major plus
  • Networking (must have at least a basic understanding of DNS, network protocols, VLANS, public and private networks)
  • Ansible (would be a plus)
  • Experience with NewRelic & NRQL would be considered a plus
  • Databases: MS SQL Server, MySQL, MongoDB, Oracle
  • Active Directory
  • VMWare
  • Public Cloud technologies: Amazon Web Services (AWS) and/or Microsoft Azure
  • Docker, Kubernetes
  • Elasticsearch, FluentD

They offer:
  • Social benefits (additional health insurance, Multisport card, food vouchers & business mobile phone with a card)
  • Progression paths based on experience and knowledge
  • Possibility for certification
  • Flexible schedule 
  • Continuous training and guidance
  • A working place in a convenient location (Sofia city center)
  • Daily fruits, drinks, and snacks in the office
  • Fun after-work activities within the team once in a while


If you recognize yourself in the description above, send us your CV in English! We are looking forward helping you to find your next professional challenge.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014.