Добавено на 2 years ago
Service Desk Agent L1 with German and English
Населено мястоSofia grad, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2022-03-23
ИндустрияIT and Telecommunications
Service Desk Agent L1 with German and English
The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!
For one of our clients, an international company with growing Managed Services Center in Sofia, we are looking for Service Desk Agent L1 with German and English.
Responsibilities:
• Achieve all set targets and KPIs.
• Deliver remote support services in relation to all aspects of the services offered
• Work proactively and collaboratively with the Service Desk Agent Level 2 ensuring all relevant information is communicated clearly and effectively
• Follow all ITIL related governance and best practices
• Manage the incident resolution of any given service or product in-line with agreed SLA’s
• Ensure skill level is at a high standard to support relevant products and services
• Work with the Field based technicians and other team members to enable a truly collaborative approach to both internal & external customers.
Requirements:
• Fluent in German and English
• Sound business acumen with a good understanding of the overall business and industry sectors.
• Strong technical IT background and the ability to manage products and services technically
• Overview understanding of networks, desktop support and all Microsoft suites
• Ability to deliver under pressure and to agreed deadlines
• Experience in ITIL service delivery methods
• Experience in service desk operations and toolsets to manage incident resolution
• Understanding of all government legislation in relation to data protection and security
What they offer:
• Good remuneration package with additional health coverage
• Job specific training
• Work in a multinational team of professionals across industries such as IT, Sales & Marketing and Customer Care
• Be a part of a dynamic team of young people in a friendly work environment
If you recognize yourself in the description and feel that the position is a good match for your career goals, apply today and send your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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