Добавено на 1 year ago
Service Delivery Manager with German or French
Населено мястоOblast Varna, Bulgaria
Нивo на позициятаManager
Дата на добавяне2023-04-11
ИндустрияSales and Retail
Service Delivery Manager with German or French
The Adecco Group is the world's leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700, 000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!
On behalf of one of our trusted clients, we are currently looking for Service Delivery Manager with German or French – to become part of a highly ambitious and dynamic team.
Main responsibilities:
• Manages the service delivery to one or more multi-Country/In country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service that meets SLA and delights the customer
• Developing strong relationships with clients
• Managing sales cycles and account growth initiatives
• Developing account plans and service strategies with customers to drive enhanced margin and performance
• Achieving productivity improvements
• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value
• Ensures processes are in place to pro-actively protect consistent service quality
• Constantly improves the quality and inter-working of the whole virtual service team, including other partners and suppliers
• Identifies account growth opportunities to be converted into sales prospects
Requirements:
• University degree
• Previous experience on a similar role (Service Delivery, Account Management, Business Development or other)
• Excellent knowledge of English and German or French
• Experience in contract negotiation management
• Ability to lead and drive integration of customers and operational requirements into supplier relationships, including delivery partnerships
• Experience working across Countries and Cultures would be considered as an advantage
• Ability to interact and manage multiple customers
• Effective communication skills
If you recognize yourself in the description above apply today with your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment №1814 from 08.12.2014
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