Добавено на 1 month ago

Customer Support Executive (Paid Memberships)

Населено мястоOblast Sofia, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2022-08-24

ИндустрияCall Centre and Customer Service




Customer Support Executive (Paid Memberships)


Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.
 Our trusted client is “Tide” – a UK’s leading provider of smart current accounts for sole traders and small companies. The company’s mission is to save business owners time and money on their banking and finance administration. They have offices in London, UK, Sofia, Bulgaria and Hyderabad, India, where their teams are dedicated to their small business members, revolutionizing business banking for SMEs. They are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.
On their behalf we are looking for bright and talented candidates to occupy the position of:
Customer Support Executive (Paid Memberships)
About the role:
As a Customer Support Executive (Paid Memberships), you would be helping businesses across the UK to become success stories every day. You will be part of a dedicated VIP support team, responsible for the wellbeing and success of a high-value customer base for Tide. You will be talking to people and solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional high-street banks.
Main responsibilities:
Supporting a dedicated phone line for a High-Value membership plan;
Communicating with customers via different support channels – telephone, chat and email;
Cross-functional communication with other teams and verticals;
Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved;
Juggling priorities to ensure that members get the best support experience;
Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back-office tasks.
Your profile:
You have excellent spoken and written English skills;
You comfortable using industry tools like Kustomer, GSuite, and Jira;
You are confident talking with our customers to help them get the most from their current account;
You enjoy finding novel ways to solve difficult problems;
You are always on the lookout for recurring issues and help create new workflows to solve them;
You have really strong organisational skills;
If you have some experience working in customer service for the finance industry is considered a plus.
The company offers:
Competitive salary
25 days holiday
Vitality Health and Dental Insurance, with a proactive focus on mental and physical well-being
Fully covered Multisport card
Food vouchers
Working time - 11:00 am to 20:00 pm.
 
If you are interested in our offer and meet all the requirements, please send your CV in English. 
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitent license from National Agency of Employment №1814 from 08.12.2014