Добавено на 10 months ago
Technical Support Specialist L1 with German
Населено мястоSofia grad, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2023-06-13
ИндустрияCall Centre and Customer Service
Technical Support Specialist L1 with German
The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!
On behalf of one of our trusted clients - one of the most companies, products and solutions, we are looking for a Technical Support Representative with German to become part of a highly ambitious, dynamic, and successful team.
What you’ll do?
- Act as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
- Perform initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly if unable to resolve
- Utilise all available methods to resolve incidents (phone, email, chat, remote control/assist software)
- Adhere to response and escalation SLA’s
- Must be able to work with customers from various countries
- Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
What you’ll bring:
- Very good German and English (B2)
- University degree and/or training requires such as degrees, courses or study, certifications
- An ITIL qualification is preferable but not essential
- 2 years previous IT Service Desk and/or Call Centre experience preferable but not essential
- Excellent communication skills and telephone etiquette
- Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365
- Experience with using and troubleshooting Outlook 2013/2016/О365 within a network environment
What you’ll receive:
Apart from great parties, team spirit and a positive mindset, we also have:
- Competitive salary & Bonus system
- Additional health insurance
- Food vouchers & Transport Allowance
- Well-being Program & Multisport card
- Referral and baby bonus
- Paid holiday days increasing in time
- Language courses
- Free access to LinkedIn Learning Platform
- Great career growth and development opportunities
- Hybrid type of work
- Modern office space with free coffee and hot beverages
- Company discounts
- Recognition awards
We promise our recruitment process is not scary. It is even fully remote. Apply now by submitting your CV in English!
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