Добавено на 2 years ago
Account Review Specialist with German
Населено мястоSofia grad, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2022-01-26
ИндустрияCall Centre and Customer Service
Account Review Specialist with German
Due to further development of one of our clients, a major international company we are looking for Account Review Specialist with German who will keep contact and support their clients.
As Account Review Specialist you will play a pivotal part in assisting internal stake holders across the business by conducting account reviews and extract the necessary data for high profile cases such as legal or regulatory cases.
You will be reporting to the Customer Relations Manager and will form key relationships with the Legal team, CRO, Compliance, Customer Services, Customer Due diligence, and the AML team.
Main Responsibilities:
• Work with internal stakeholders to ensure that account reviews are conducted in a precise and efficient manner.
• Review key account activity and internal business thresholds.
• Extract key information from accounts for internal stakeholders.
• Compile account reviews to the structured template.
• Communicate with external parties such as legal representatives or account holders.
• Ensure the correct due diligence is carried out to allow us to correspond with 3rd parties if necessary
• Review databases across brands to identify and close accounts.
• Use internal systems such as Oracle Right Now, IMS, Openbet, Zendesk, NYX
• Reach productivity and efficiency KPIs and taking action to improve where necessary
Requirements:
• Fluent German language
• An excellent attention to detail
• A natural curiosity
• Ability to organize your day independently and build relationships with other departments and stakeholders
• Strong quantitative and analytical skills
• Confidence in using systems and data to present information, analyze and make recommendations to stakeholders
If you recognize yourself in the description above apply today with your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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