Добавено на 1 month ago

Technical Support Specialist with German

Населено мястоSofia grad, Bulgaria

Нивo на позициятаSpecialist

Дата на добавяне2022-05-16

ИндустрияCall Centre and Customer Service




Technical Support Specialist with German


The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

On behalf of one of our trusted clients, we are currently looking for Technical Support Specialist with German – to become part of a highly ambitious and dynamic team.

YOUR RESPONSIBILITIES:

•    Respond to and resolve a wide variety of consumer queries by phone calls and e-mails; 
•    Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
•    Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
•    Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
•    Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
•    Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
•    Proactively provide support and assistance to colleagues and work together as a team.
 
REQUIREMENTS:

•    Very good command of spoken German (at least level B2/C1);
•    Good command of spoken English (at least level B1);
•    Experience in a contact center or customer facing role would be considered as an advantage;
•    Experience in technical facing role would be considered as an advantage; 
•    Good computer literacy.

If you want to be part of this unique atmosphere of mutual respect and professional ambition, we are looking forward to receiving your CV in English today!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014