Добавено на 1 year ago
Customer Relations Manager
Населено мястоOblast Sofia, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2023-04-03
ИндустрияIT and Telecommunications
Customer Relations Manager
The ideal candidate will be an attentive, active listener with a drive for providing exceptional customer service and knows their way around digital tools.
We at Adecco believe that a better working environment contributes to a better life. Our expert consultants take time to match your skills and personality to the right company, ensuring a great fit for you.
Currently, for one of our trusted clients – an innovative IT startup company, we are looking for an attentive, active listener who will become Customer Relations Manager to join their international team of specialists.
Among your responsibilities will be:
Maintaining updated knowledge of company products and services.
Communicating with clients to understand their needs, explain product value and build relationships
Identifying industry trends.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Resolving complaints and preventing additional issues by improving processes.
Take initiatives in identifying growth opportunities – upsell our services and solutions.
Mandatory requirements:
University degree in business, communications, or related field.
Professional experience in a similar role within tech company OR experience as technical support specialist (preferably 2-3 years or more)
Exceptional verbal and written communication skills and active listening skills
Experience in managing multiple stakeholders and projects
Adaptability and strong problem-solving skills.
Fluent English
Knowledge of the Google Suite
Nice-to-haves:
Experience from the IT start-up world
Experience and fluency in learning new software tools.
Among other things you can expect:
A job with immense value – global mission that helps build the future of Engineering and Science through AI
Dynamic work environment
Professional Development
Career growth opportunities
New Technologies Introduction & Learning opportunities
Workshops, Conferences, Hackathons (internal & external)
Freedom to bring innovation and your ideas to life
… and also:
30 days annual paid leave
Regular team building activities and travels
Additional healthcare
Free Multisport card
Hybrid type of work
Convenient central office
Hardware reimbursement program
Charity and volunteer activities
Employee recognition program
Do you see yourself being part of the growing world of AI that changes the world as we see it? If YES and you recognize yourself in the description above, send us your CV in English today!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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