Добавено на 3 months ago
Customer Support Specialist with Italian and English
Населено мястоOblast Sofia, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2024-08-30
ИндустрияIT and Telecommunications
Customer Support Specialist with Italian and English
The Adecco Group is the world's leading provider of workforce solutions. With more than 33,000 employees and around 5,100 branches in 60 countries and territories around the world, we offer a wide variety of services, connecting approximately 700,000 associates with our clients every day.
For one of our trusted partners – one of Europe’s largest software providers, we are looking for a Customer Support Specialists with Italian and English to join their international team for a long term project.
Employees in this role support experts and administrators within internal and partner organizations.
Responsibilities would include:
• Own client and partner inquiries on current configurations of the product. They must properly annotate issues in our ticketing system and conduct and document their analysis of client-reported issues.
• Will troubleshoot complex problems for clients;
• Own communication with clients and partners throughout the support cycle, and use their casework to build a rapport with key program stakeholders.
• Communicate effectively with escalation teams across the organization, and develop an understanding of development, quality assurance, and release processes.
• Actively develop their product knowledge through self-study, strive to become experts in the application, and work to enhance support processes within the team.
We’re looking for:
• Candidates with very good level of English – both written and spoken and excellent level of Italian (B2-C1)
• Candidates with previous experience in service environments, be they hospitality, retail, technical, or otherwise
• Candidates who will be our customers’ advocate, and who consistently add value in the service they provide
• Candidates who focus on the people they are supporting, and who are empathetic and patient
• Candidates who act with discretion and make decisions thoughtfully, often with limited information
• Candidates with an eye for detail, and strong troubleshooting and analytical skills
• Candidates with excellent communication skills
The offer would include:
• Internal trainings from one of the leading companies in the industry
• Opportunity for professional development
• Option to work fully remote
• 30 days of paid vacation
• Equipment provided by the company
• Additional health insurance
• Subsided lunch will be provided for any days you may decide to visit the office
Do you recognize yourself in the description above ?
Do you see a good match for your career goals?
If yes apply today and send your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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