Добавено на 3 weeks ago
Technical Support/Claims Handler
Населено мястоOblast Varna, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2024-08-26
ИндустрияEngineering and Technical
Technical Support/Claims Handler
Our client is Scanjet Marine & System AB, part of the Alfa Laval group - an innovative and world-leading supplier of tank cleaning equipment and level measurement for marine and land-based oil and chemical tanks. Scanjet is also specialized in customized solutions for industrial tanks for food and brewing industry.
On their behalf, we are looking for a motivated individual with a strong attention to details, flexibility and seeks the challenges on working in the Maritime sector, to join the growing team and occupy the position of Technical Support/ Claim handler.
This is an excellent opportunity to join a well-established and world-leading Swedish marine company, that has a strong focus on developing future products to meet tomorrows demands – both environment and performance requirement.
Position resume:
Scanjet is seeking for a Technical Support/Claims Handler that is highly motivated and would like to be part in an expanding Aftersales department. You’ll have a vital role on delivering high quality customer experience by servicing mainly three (3) products from Scanjet’s portfolio – Tank cleaning machines, PV valves and Tank level gauging system.
Main responsibilities:
• Provide technical support including troubleshooting, advance fault finding and root cause investigations remotely.
• Be part in claims/ deviation handling and investigations with ambition to improve product performance.
• Review system and component performance as part of the continuous improvement process and educate the organization by implementing lessons learned.
• Prepare service and/or calibration report of the work activities carried out and spare parts used.
• Able to advise and recommend to the Superintendent and/or vessel crew on problem and operation of the equipment in accordance with the manufacturer specification.
• Carry out risk assessment for each service and observe safe work practice. At all times comply with regulations at work site (e.g. on-board vessels and at shipyards).
• Providing equipment training to customers, new service engineers or other office colleagues if needed.
• General office duties.
Requirements:
• Degree in Automation/Electrical Engineering or Mechanical Engineering. Marine Engineering, consider as plus.
• Minimum 2 years of relevant automation/electrical and/or mechanical engineering experience is preferred.
• Previous experience as Service Engineer or other relevant technical support function and have a structured way of working having minimum supervision.
• Fluency in English.
• Good teamwork and leadership skills.
• Proficiency in MS Office and be able to handle various computer OS.
• Skill of paperwork (to make reports in English after completing service work).
• Strong communication and interpersonal skills.
• Result orientated as problem-solving is a daily part position.
• Commitment to safety protocols and quality standards
• Driving license.
The company offers:
• Attractive remuneration package.
• Friendly and dynamic working environment.
• We offer you a challenging job within a fast-forward moving company and the opportunity to work with the best in the industry.
• Career development opportunity.
• The company policy is to be respectful toward employees.
• A Premium additional Healthcare package.
• Multisport card for access to many different sports facilities.
• Ability to work in a young and ambitious team environment.
• Being part of the Scanjet Group Family and representing an Alfa Laval brand.
If you are interested in our offer and meet all the requirements, please send your CV in English.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment №1814 from 08.12.2014
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