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Case Coordinator with French and English, София град

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Основна информация

Заглавие: Case Coordinator with French and English
Местоположение: София град
Заплата:
Тип: Постоянен

Case Coordinator with French and English

Today we are giving you the chance to build a career in our company at the position of Case Coordinator with French and English.

Requirement:

  • University degree;
  • English and French– minimum B2 level;
  • Experience in working with Microsoft Office;
  • Excellent communication and organization skills.

Responsibilities:

  • Be first line of enquiry for customer requests. Logs the requests in to a data base;
  • Real-time collection of customers/devices data and validation of its accuracy;
  • Ensures that the customer is entitled to the service, validates customer contract details;
  • Manages the service requests through Mail client or ticketing system and provide basic information on the already opened service requests;
  • Manages multiple tasks or cases simultaneously with minimal supervision;
  • Keeps case documentation as per requirement;
  • Meets the deadlines and keeps the service level agreements;
  • Be compliant with all internal policies, rules and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager.

We offer:

  • Competitive remuneration package;
  • Work in a multinational corporate environment;
  • Standard working time;
  • Food vouchers;
  • Additional health coverage;
  • Opportunity to work in a friendly team.

If you see yourself in our role, send your CV in English to Adecco.BG.IR@adecco.com
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1814/ 08.12.2014.

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