||Case Coordinator with French and English
Case Coordinator with French and English
Today we are giving you the chance to build a career in our company at the position of Case Coordinator with French and English.
- University degree;
- English and French– minimum B2 level;
- Experience in working with Microsoft Office;
- Excellent communication and organization skills.
- Be first line of enquiry for customer requests. Logs the requests in to a data base;
- Real-time collection of customers/devices data and validation of its accuracy;
- Ensures that the customer is entitled to the service, validates customer contract details;
- Manages the service requests through Mail client or ticketing system and provide basic information on the already opened service requests;
- Manages multiple tasks or cases simultaneously with minimal supervision;
- Keeps case documentation as per requirement;
- Meets the deadlines and keeps the service level agreements;
- Be compliant with all internal policies, rules and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager.
- Competitive remuneration package;
- Work in a multinational corporate environment;
- Standard working time;
- Food vouchers;
- Additional health coverage;
- Opportunity to work in a friendly team.
If you see yourself in our role, send your CV in English to Adecco.BG.IR@adecco.com
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1814/ 08.12.2014.
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